supportsync.comSupportSync | Product Support Software with RMA and More

Request a Demo Improve your RMA process with Advanced Tracking Collaboration Testing & Reporting Integrated Shipping Customer Portal Prepaid Labels Parts Requests Escalations Case Management Custom Emails S/N Tracking Multiple Brands for better customer satisfaction. Customer Service Software for small to medium sized businesses that need to manage product returns.Request a Demo Try SupportSync today! PRODUCT TOUR See how we help you succeed SupportSync manages all aspects of your Product Returns Management process in one easy-to-use cloud-based system. Easily manage RMA tracking, customer service, shipping, testing, reporting, and moreImproved Efficiency Case Tracking Automated Updates Expedited Shipping Integrated Shipping Improved Customer Service Faster Response Real-Time Return Status Reduced Errors Quicker Resolution Improved Finances Reduced Labor Costs Lower Customer Attrition Reduced Errors Increased Orders/Referrals "Before SupportSync we were unable to keep track of our returns and inventory. We were losing customer returns and our replacement times were excessive. SupportSync simplified the process and reduced our call volume. It kept our customers informed and made it easier for the repair center to log, process and ship replacements. SupportSync also enabled us to identify coaching opportunities, trends, and product defects". Isauro Luna, Operations Manager, Nabi Cares/Mattel Got returns? No problem Our RMA software helps small to medium-size businesses handle product returns in an efficient, customer-friendly way. Track returns, quickly view customers’ service history, and get real insight on why your products are coming back and how your team is performing. Learn more Built-in shipping Our integrated shipping features allow you to print labels and packing slips from your Endicia (USPS), UPS, or FedEx accounts, create and send prepaid labels, print labels for single shipments, or run a batch process for multiple shipments without ever leaving the SupportSync application. Learn more Superior customer service Always have a clear picture of service history, including cases, returns, and parts requests. Our portal makes it easy for your customers to contact you and get status updates. SupportSync also provides apps for Zendesk and Freshdesk that make it easy to create and track returns without leaving either platform. Learn more Are you a Zendesk customer? If so, check out the SupportSync app that makes it easy to create returns through the Zendesk platform. DOWNLOAD THE APP Our Users Companies of all sizes and industries rely on SupportSync to track their RMA’s. What our users are saying "With SupportSync, customers stay informed, which has reduced call volume." "Allowing us to send automated email responses keeps the customer informed." "SupportSync simplified the process. We can keep better track of our inventory." "The customer portal is a game changer for our customers. It’s a huge deal for the company." Get the best Customer Service software on the market for Product Support. Schedule a Discovery Call today! Request a Demo Get organized today! © 2018 SupportSync, Inc. - Smarter returns, happier customers Get our newsletter Connect with...